Forum Posts would be more helpful if they had an actual date but it sounds like you posted this maybe about 6 weeks ago so I'm hoping the problem is resolved. The Telus email is for more confidential email that I don't want left on a server anywhere, especially with Google.ĭid you, or Telus, resolve the problem of not being able to receive your mail into Outlook? I certainly don't have the ability to deal with what you have been going through so am postponing the change hoping the problem will get fixed, although I would like to get it over with. I don't have a cellphone, just a laptop and computer. The settings with the Telus server allows me to save emails for a certain period of time on the server (14 days in my case) before deleting. The Outlook is permanently set to offline and emails are sent and received manually, not automatically. I also use POP 3 which allows me to check Telus web mail, read and delete where desired, then download into Outlook 2010 to reply and save messages to files. I am wondering if you found a resolution to your problem.

I have never posted on a forum before, or anything else for that matter, so please bear with a very senior oldie. What is it going to take? Is TELUS is no longer interested in providing POP and just isn’t telling their customers? Not sure what they can do, will they tell me more about why it doesn't work? Whether it is a widespread issue or only experienced by some users? Will they be to fix my problem? And if all they say is sorry, no can do, how much will that cost me? Well, I can't find out what they might say because I get cut off every time I call as soon as I select the IVR option to pay for the privilege. For which I must pay, though that isn't usually mentioned. The only other option offered is to speak to Tier 2 support. So, I can only conclude that this 'try in 48-72 hours' is how agents get me off the phone/off the chat, but has absolutely no basis in terms of when the issue might actually be fixed. The migration to Google’s platform began sometime in March according to TELUS, but here we are in mid-May and I cannot get email via their POP server on my Outlook client because apparently it STILL doesn't work, two months later. Each time I speak with a Tier1 tech about the inability to receive mail on my Outlook client since that change, I am told they are aware, of the issue, and to 'just try again in 2-3 days.' While I can still send email from my Outlook client, I can no longer receive messages.

My email account was migrated to Google's webmail on May 5.

Gmail settings out of date